Frequently Asked Questions
What is Source Health
Source Health is an online service that connects patients with qualified Psychologists & Allied Health Professionals through a secure and private face to face video consultation.
We are committed to Building Bridges, Breaking Barriers, and Connecting Communities to make access to mental health care easy and accessible.
It’s your choice, your time, your location!
Psychologists & Consultations
How do I book an online video consultation with a psychologist/allied health professional?
Should you encounter any difficulties; our Live Chat is available 24/7, on the bottom right corner, so that one of our friendly staff can help you out.
Can I choose my psychologist, or can you select a psychologist for me?
Fees, Payments, and Refunds
How much does it cost to use Source Health?
Prices start from $130, depending on the type of appointment, and the qualifications of your psychologist.
Session fees are set by your psychologist and you will be informed of any out-of-pocket expenses you may be liable for at the time of booking.
You may be eligible for a Medicare Rebate with a referral and mental health care plan from your GP.
What payments do you accept?
Credit cards accepted; VISA & Mastercard. PayPal & Afterpay is set in place for your convenience. Cash payments are not available on the Source Health platform.
Payments are taken at the time of booking.
What is your cancellation policy?
Cancellations within the 72 hour time period will be charged at 50% of the consult.
All cancellations will incur a $30 administration fee.
** Merchant fees may apply to credit card reverse transactions.